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				<P align="center"><IMG SRC="./imagens/cepromat.png" NAME="G1: cepromat" WIDTH=128 HEIGHT=103 BORDER=0 align="middle"></P>
			</TD>
			<TD COLSPAN=3 WIDTH=411>
				<P ALIGN=CENTER STYLE="margin-bottom: 0cm"><FONT SIZE=4><B>PROCEDIMENTO
				OPERACIONAL PADR&Atilde;O</B></FONT></P>
				<P ALIGN=CENTER><FONT SIZE=4><B>REATIVAR SISTEMA DO IPVA</B></FONT></P>
			</TD>
		<TR VALIGN=TOP>
			<TD WIDTH=140>
				<H2 CLASS="western" STYLE="margin-top: 0.1cm; margin-bottom: 0.1cm; background: transparent">
				<FONT SIZE=1 STYLE="font-size: 8pt">C&Oacute;DIGO</FONT></H2>
				<P STYLE="margin-top: 0.1cm; background: transparent"><FONT SIZE=1 STYLE="font-size: 8pt">UGSAC/POP/0058</FONT></P>
			</TD>
			<TD WIDTH=140>
				<P CLASS="western" STYLE="margin-top: 0.1cm; margin-bottom: 0.1cm; background: transparent">
				<FONT SIZE=1 STYLE="font-size: 8pt"><B>DATA DE EFETIVA&Ccedil;&Atilde;O</B></FONT></P>
				<P CLASS="western" STYLE="margin-top: 0.1cm; background: transparent; font-weight: medium">
				<FONT SIZE=1 STYLE="font-size: 8pt">22/08/2005</FONT></P>
			</TD>
			<TD WIDTH=111>
				<H2 CLASS="western" STYLE="margin-top: 0.1cm; margin-bottom: 0.1cm; background: transparent">
				<FONT SIZE=1 STYLE="font-size: 8pt">FOLHA</FONT></H2>
				<P CLASS="western" ALIGN=CENTER STYLE="margin-top: 0.1cm; background: transparent">
				<SDFIELD TYPE=PAGE SUBTYPE=RANDOM FORMAT=PAGE></SDFIELD><FONT SIZE=1 STYLE="font-size: 8pt">/<SDFIELD TYPE=DOCSTAT SUBTYPE=PAGE FORMAT=PAGE>2</SDFIELD></FONT></P>
			</TD>
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	<P STYLE="margin-bottom: 0cm"><BR>
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			<P CLASS="western" STYLE="margin-bottom: 0cm; font-weight: medium">
			<FONT SIZE=4>RESULTADO ESPERADO </FONT>
			</P>
			<UL>
				<LI><P CLASS="western" STYLE="margin-bottom: 0cm; font-weight: medium">
				<FONT SIZE=3><SPAN STYLE="background: transparent">Reestabelecimento
				do acesso ao sistema do IPVA;</SPAN></FONT></P>
				<LI><P CLASS="western" ALIGN=JUSTIFY STYLE="margin-bottom: 0cm; font-weight: medium">
				<FONT SIZE=3><SPAN STYLE="background: transparent">Reestabelecimento
				da comunica&ccedil;&atilde;o entre o CEPROMAT, SEFAZ e DETRAN.</SPAN></FONT></P>
				<P CLASS="western" ALIGN=JUSTIFY STYLE="font-weight: medium"></P>
			</UL>
		</TD>
	</TR>
	<TR>
		<TD COLSPAN=2 WIDTH=552 VALIGN=TOP>
			<P STYLE="margin-bottom: 0cm; font-weight: medium"><FONT SIZE=4>INSTRUMENTOS
			NECESS&Aacute;RIOS</FONT></P>
			<UL>
				<LI><P STYLE="margin-bottom: 0cm; font-weight: medium"><FONT SIZE=3>Acesso
				ao TSO do ZOS;</FONT></P>
				<LI><P ALIGN=JUSTIFY STYLE="margin-bottom: 0cm; font-weight: medium">
				<FONT SIZE=3>Linha telef&ocirc;nica sem restri&ccedil;&otilde;es
				para liga&ccedil;&otilde;es locais.</FONT></P>
				<P ALIGN=JUSTIFY STYLE="font-weight: medium"></P>
			</UL>
		</TD>
	</TR>
	<TR>
		<TD COLSPAN=2 WIDTH=552 VALIGN=TOP>
			<P STYLE="margin-bottom: 0cm; font-weight: medium"><FONT SIZE=4>DIRETRIZES</FONT></P>
			<UL>
				<LI><P STYLE="font-weight: medium"><FONT SIZE=3>Per<SPAN LANG="pt-BR">miss&atilde;o
				</SPAN> de acesso de usu&aacute;rio Inf<SPAN LANG="pt-BR">ovia &ndash;
				TPX, conforme as Pol&iacute;ticas de Seguran&ccedil;a.</SPAN></FONT></P>
			</UL>
		</TD>
	</TR>
	<TR VALIGN=TOP>
		<TD WIDTH=86>
			<P CLASS="western" ALIGN=CENTER STYLE="font-weight: medium"><FONT SIZE=3>PASSOS</FONT></P>
		</TD>
		<TD WIDTH=456>
			<H4 CLASS="western" STYLE="font-weight: medium"><FONT SIZE=3>PROCEDIMENTOS</FONT></H4>
		</TD>
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		<TD WIDTH=86>
			<P CLASS="western" ALIGN=CENTER STYLE="font-weight: medium"><FONT SIZE=3>1</FONT></P>
		</TD>
		<TD WIDTH=456>
			<P CLASS="western" ALIGN=JUSTIFY STYLE="margin-bottom: 0cm; font-style: normal; font-weight: medium">
			<FONT SIZE=3>Ao receber por telefone reclama&ccedil;&atilde;o de
			indisponibilidade para acesso ao sistema de IPVA/Detran (erro 6971
			raz&atilde;o 2) na comunica&ccedil;&atilde;o com a SEFAZ,
			registrar com<SPAN LANG="pt-BR">o &lt;Atendente&gt;</SPAN> ordem
			de servi&ccedil;o (ocorr&ecirc;ncia) informando : &oacute;rg&atilde;o,
			solicitante, cidade, telefone, setor e raz&atilde;o do erro
			informada na mensagem recebida no sistema.<B>Figura 1:</B></FONT></P>
			
      <P CLASS="western" ALIGN=CENTER><IMG SRC="./imagens/POP-0058%20Reativar%20sistema%20do%20IPVA_html_m6e9dc9a3.png" NAME="figura1" ALIGN=middle WIDTH=412 HEIGHT=282 BORDER=0><BR CLEAR=LEFT>
        <FONT SIZE=3><B>Figura 1 - Erro 6971</B></FONT></P>
		</TD>
	</TR>
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		<TD WIDTH=86>
			<P CLASS="western" ALIGN=CENTER STYLE="font-weight: medium"><FONT SIZE=3>2</FONT></P>
		</TD>
		<TD WIDTH=456>
			<P CLASS="western" ALIGN=JUSTIFY STYLE="font-style: normal; font-weight: medium">
			<FONT SIZE=3>Depois de abrir ordem de servi&ccedil;o (ocorr&ecirc;ncia)
			,solicitar ao usu&aacute;rio que saia do sistema e aguarde  por 10
			minutos para entrar novamente.</FONT></P>
		</TD>
	</TR>
	<TR VALIGN=TOP>
		<TD WIDTH=86>
			<P CLASS="western" ALIGN=CENTER STYLE="font-weight: medium"><FONT FACE="Times New Roman, serif"><FONT SIZE=3>3</FONT></FONT></P>
		</TD>
		<TD WIDTH=456>
			<P CLASS="western" ALIGN=JUSTIFY STYLE="font-style: normal; font-weight: medium">
			<FONT FACE="Times New Roman, serif"><FONT SIZE=3>Informar a GOPE
			(Opera&ccedil;&atilde;o) sobre a reclama&ccedil;&atilde;o recebida
			e solicitar que verifiquem o sistema do IPVA.</FONT></FONT></P>
		</TD>
	</TR>
</TABLE>
<TABLE WIDTH=100% BORDER=1 BORDERCOLOR="#000000" CELLPADDING=4 CELLSPACING=0 STYLE="page-break-before: always">
	<COL WIDTH=43*>
	<COL WIDTH=213*>
	<THEAD>
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			<TH WIDTH=17%>
				<P CLASS="western" STYLE="font-style: normal; font-weight: medium">
				<FONT SIZE=3>4</FONT></P>
			</TH>
			<TD WIDTH=83%>
				<P CLASS="western" ALIGN=JUSTIFY STYLE="margin-bottom: 0cm"><FONT SIZE=3><SPAN STYLE="font-style: normal"><SPAN STYLE="font-weight: medium">Se
				a GOPE/Operador informar que o sistema do /Detran est&aacute; em
				atividade normal, verificar novamente atrav&eacute;s
				&lt;ACZ0/TPX&gt;,conforme </SPAN><B>figura 2.</B><SPAN STYLE="font-weight: medium">
				</SPAN></SPAN></FONT>
				</P>
				<P CLASS="western" ALIGN=JUSTIFY STYLE="margin-bottom: 0cm; font-style: normal">
				<FONT SIZE=3><B>Obs.: Caso persista a indisponibilidade, informar
				a SEFAZ a ocorr&ecirc;ncia do erro 6971 ( raz&atilde;o 2 ou 8 ). </B></FONT>
				</P>
				<P CLASS="western" ALIGN=JUSTIFY STYLE="margin-bottom: 0cm"><BR>
				</P>
				
        <P CLASS="western" ALIGN=CENTER STYLE="margin-bottom: 0cm; font-style: normal"> 
          <IMG SRC="./imagens/POP-0058%20Reativar%20sistema%20do%20IPVA_html_m25739649.png" NAME="figura2" ALIGN=middle WIDTH=342 HEIGHT=281 BORDER=0><BR CLEAR=LEFT>
          <FONT SIZE=3><B>Figura 2 - ACZO</B></FONT></P>
				<P CLASS="western" ALIGN=CENTER STYLE="font-style: normal"><BR>
				</P>
			</TD>
		</TR>
	</THEAD>
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			<TD WIDTH=17%>
				<P CLASS="western" ALIGN=CENTER STYLE="font-weight: medium"><FONT SIZE=3>5</FONT></P>
			</TD>
			<TD WIDTH=83%>
				<P CLASS="western" ALIGN=JUSTIFY STYLE="margin-bottom: 0cm; font-style: normal; font-weight: medium">
				<FONT SIZE=3>O atendente da Central de Atendimento dever&aacute;
				monitorar com frequ&ecirc;ncia a disponibilidade do sistema 
				atrav&eacute;s do &lt;ACZ0 no TPX&gt;. <SPAN LANG="pt-BR">E
				dever&aacute; aparecer a tela abaixo, conforme <B>figura 3</B>.</SPAN></FONT></P>
				<P CLASS="western" ALIGN=JUSTIFY STYLE="margin-bottom: 0cm; font-style: normal; font-weight: medium">
				<BR>
				</P>
				
        <P CLASS="western" ALIGN=CENTER STYLE="margin-bottom: 0cm; font-style: normal"> 
          <IMG SRC="./imagens/POP-0058%20Reativar%20sistema%20do%20IPVA_html_3fb1242.png" NAME="figura3" ALIGN=middle WIDTH=414 HEIGHT=302 BORDER=0><BR CLEAR=LEFT>
          <FONT SIZE=3><B>Figura 3 - Teste de chamada RPC Cepromat X Sefaz</B></FONT></P>
				<P CLASS="western" ALIGN=CENTER STYLE="font-style: normal"><BR>
				</P>
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</P>
<DIV TYPE=FOOTER>
	<TABLE WIDTH=100% BORDER=1 BORDERCOLOR="#000000" CELLPADDING=5 CELLSPACING=0>
		<COL WIDTH=46>
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			<TD WIDTH=46>
				<P STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt">REV
				 N&ordm;</FONT></P>
				<P ALIGN=CENTER><BR>
				</P>
			</TD>
			<TD COLSPAN=2 WIDTH=94>
				<P><FONT SIZE=1 STYLE="font-size: 8pt">DATA DA REV.</FONT></P>
			</TD>
			<TD COLSPAN=3 WIDTH=395>
				<P STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt">MOTIVO
				DA REVIS&Atilde;O</FONT></P>
				<P><BR>
				</P>
			</TD>
		</TR>
		<TR>
			<TD COLSPAN=6 WIDTH=555 VALIGN=TOP>
				<P STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt">PALAVRAS
				CHAVE :</FONT></P>
				<P> 
				</P>
			</TD>
		</TR>
		<TR VALIGN=TOP>
			<TD COLSPAN=4 WIDTH=273>
				<P ALIGN=LEFT STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt"><B>ELABORADO
				POR: </B><SPAN STYLE="font-weight: medium">UGSAC/GCAC</SPAN></FONT></P>
				<P ALIGN=CENTER><BR>
				</P>
			</TD>
			<TD COLSPAN=2 WIDTH=272>
				<P STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt">APROVADO
				POR DTEC</FONT></P>
				<P>                                                         <FONT SIZE=1 STYLE="font-size: 8pt">EM:
				  22 /08 / 2005             </FONT>
				</P>
			</TD>
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			<TD COLSPAN=2 WIDTH=128>
				<P STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt">NOME</FONT></P>
				<P STYLE="margin-bottom: 0cm"><BR>
				</P>
				<P STYLE="font-weight: medium"><FONT SIZE=1 STYLE="font-size: 8pt">Suelene
				Montenegro</FONT></P>
			</TD>
			<TD COLSPAN=2 WIDTH=134>
				<P><FONT SIZE=1 STYLE="font-size: 8pt">RUBRICA</FONT></P>
			</TD>
			<TD WIDTH=134>
				<P STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt">NOME</FONT></P>
				<P STYLE="margin-bottom: 0cm"><BR>
				</P>
				<P STYLE="font-weight: medium"><FONT SIZE=1 STYLE="font-size: 8pt">Rog&eacute;rio
				Belmiro</FONT></P>
			</TD>
			<TD WIDTH=128>
				<P STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt">RUBRICA</FONT></P>
				<P STYLE="margin-bottom: 0cm"><BR>
				</P>
				<P><BR>
				</P>
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